Refund and Returns Policy

At Weed Flowers UK, we are committed to ensuring your satisfaction with our products. Our Refund and Returns Policy outlines the conditions under which refunds, returns, or replacements are processed, ensuring clarity and transparency.

Key Points of Our Policy

1. Full Refunds

  • Change of Mind:

    • You may request a return within 14 days of receiving your order if the product remains unopened and sealed.
    • Customers are responsible for return shipping costs.

  • Lost Deliveries:

    • Refunds will be issued for goods lost during transit.

2. Faulty or Damaged Goods

  • Upon Receipt:

    • Damaged or faulty products must be reported immediately upon delivery.
    • Eligible cases will receive a replacement, credit note, or refund at no additional cost.

  • Post-Use Faults:

    • If a fault develops after use, notify us within 14 days for evaluation.
    • Refunds or replacements will be provided for confirmed defects.
    • Faults caused by misuse or user error are not eligible for refunds.

3. Shipping Costs and Partial Refunds

  • Refund Basis:

    • Refunds are calculated based on the lowest-cost shipping method.
    • If a premium shipping option (e.g., express shipping) was selected, a partial refund will be issued.

  • Incorrect or Incomplete Addresses:

    • If a package is returned due to an inaccurate address, we will issue a refund minus the shipping fee and a £20 administration charge.

  • Partial Refunds for Returned Items:

    • Issued for items returned damaged, incomplete, or beyond 30 days of delivery (if not due to our error).

4. Non-Refundable Items

The following products cannot be returned or refunded:

  • Perishable goods (e.g., edibles).
  • Hazardous or flammable items.
  • Gift cards, downloadable content, and select health or personal care items.

Additional Information

  • Change of Mind Returns:

    • Notify us within 14 days of receipt to initiate a return.
    • If your order hasn’t been shipped, cancellations can be made for a full refund.
    • If already shipped, you must wait for delivery and return the item unopened.

  • Faulty Goods Process:

    • Contact us immediately at support@weedflowers.uk for assistance with damaged or faulty products.
    • If confirmed, we will provide a free return label and arrange a replacement or refund.

  • Statutory Rights:

    • This policy is designed to complement your statutory rights under UK Consumer Law.

Need Assistance?

For any questions or support regarding refunds and returns, feel free to contact us at: