Delivery and Shipping Policy

At Weed Flowers UK, we aim to ensure a smooth and efficient delivery experience for our customers. Please read our delivery and shipping policy carefully to understand how we manage order dispatch, shipping timelines, and any issues that may arise during the delivery process.

Accurate Address Information

To guarantee successful delivery, it is essential that customers provide an accurate shipping address and addressee details during checkout.

• If your package is returned to us due to an incomplete or incorrect address, we will issue a refund minus the shipping fee and a £20 administration charge.
• Please double-check your address details before confirming your order to avoid delays or additional fees.

Delivery Timeframes

All delivery timeframes are estimates and not guarantees. While we strive to ensure timely delivery, unforeseen circumstances can occasionally cause delays.

• Orders placed after the cut-off time will be processed and shipped on the next business day.
• While we aim for same-day dispatch, orders may occasionally ship by the end of the following business day if circumstances require.

Order Not Arrived

We work hard to ensure that over 90% of orders arrive within the estimated timeframes. However, delays can sometimes occur due to factors outside of our control, such as courier disruptions or adverse weather conditions.

• For Delayed Orders: Please allow up to 7 business days from the estimated delivery date before contacting us.
• For Missing Packages: Contact us immediately if your package is significantly delayed or missing beyond the standard waiting period.

Compensation and Replacement Policies

Order Marked as Delivered but Not Received

If your tracking information shows your order as delivered, but you have not received it:

1. Verify the shipping address provided during checkout.
   • If the address was incorrect, we cannot offer additional assistance.
2. Check your property, including any safe places where the courier may have left the package.
3. Confirm with neighbors or anyone at your address if they have accepted the package on your behalf.

If the package is still missing after completing these steps:

• Contact us immediately.
• We will initiate an investigation with the courier service.
• Replacements will only be issued if the courier confirms the package was not delivered.

Order Not Marked as Delivered After 7 Business Days

If your package has not been marked as delivered within 7 business days of dispatch:

1. Email us to report the delay.
2. We will open an investigation with the courier service.
3. Depending on the investigation’s findings, we may:
   • Dispatch a replacement order immediately.
   • Wait for the investigation to conclude before taking further action.

Compensation for Delivery Delays

Please note:

• We do not offer refunds or compensation for delayed deliveries, including delays for orders shipped via Express Post.
• Delivery timeframes are estimates, and delays caused by factors beyond our control cannot be reimbursed.

Contact Us

For questions or assistance with your delivery, please contact our support team at:

• Email: support@weedflowers.uk

Thank you for choosing Weed Flowers UK for your premium THC edibles, vapes, and cartridges.